Arnold & Sons — call outcomes before and after ADCAP

Adaptive capacity migration on Aug 18, 2026 at 17:10 UTC · tenant +1 218 255 9206 · ServiceTitan · US/Central

Before: Aug 11 00:00 → Aug 18 17:10 UTC · 7.7 days · 207 calls After: Aug 18 17:10 → Aug 20 22:14 UTC · 2.2 days · 83 calls

Bookings per day

5.4

↑ +27% vs 4.3 before

Booking conversion

30.8%

↑ +3.9 pts vs 26.8% before

booked ÷ (booked + unbooked); excludes excused, not-a-lead and skipped calls

Timing-issue improvement

68%

↓ share of calls fell 15.0% → 4.8%

Stale-slot booking failures

since migration

3 in the month before (Jul 30 – Aug 3): slot full again by booking time

Daily calls and bookings

Calls per day, with CRM-booked jobs highlighted. The marker is the moment the settings flipped.

Booked (CRM job created) Not booked

Aug 18 spans both periods: 16 of its 38 calls (5 of 6 bookings) came before the 17:10 UTC flip, 22 (1 booking) after. Excludes test-mode and soft-deleted calls.

Outcome mix, before → after

Each outcome as a share of all calls in its period. Periods differ in length, so shares — not counts — are comparable.

Before migration After migration

Timing-issue calls are the clearest mover — most of the before-period share came from the Aug 15 spike (18 of 52 calls), which predates the migration.

Table view — counts and shares

Outcome	Before n	Before %	After n	After %	Δ pts

Source: numbers/+12182559206/Calls, callSyncFailures and AuditTrail in production Firestore, pulled 2026-08-20 ~22:14 UTC. “Booked” = crmJobBooked (a real CRM job was created).